GiG Terms and Conditions
Effective Date: 10 July 2026 | Last Updated: 7 August 2026
1. Acceptance of Terms
These Terms & Conditions ("Terms") govern your access to and use of the GiG mobile application and related services (the "Service"), operated by GiG ("we," "us," "our"). By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and our Community Guidelines, each incorporated by reference.
2. Eligibility & Accounts
You must be at least 18 years of age, or the minimum legal age required in your jurisdiction, to use the Service, whether as a Host or an Attendee. We reserve the right to suspend or terminate your account at any time, without notice, for any reason, including suspected illegal activity or violation of these Terms, our Community Guidelines, or applicable law.
3. The Service; Hosts and Attendees
GiG provides a platform through which "Hosts" may offer paid video-call sessions that "Attendees" may book and join. GiG is not the employer or agent of Hosts and does not itself provide the services Hosts offer; GiG provides only a means for connection between Hosts and Attendees. Hosts must comply with our Community Guidelines at all times, including during sessions.
4. Payments & Billing
Hosts set their own rates within limits set by GiG. Attendees are billed in arrears at 30-second increments of connected call time at the Host's rate, plus an additional transaction fee of USD 1.00. A connected call under approximately 30 seconds is not charged. Payment is processed via our third-party payment processor (Stripe). Host payouts follow the fee split and payout schedule set out in the Host Agreement.
5. Refunds
Refunds are governed by our separate Refund Policy and comply with the Australian Consumer Law. Specific refund procedures, eligibility, and processing timeframes are set out there, not in these Terms.
6. Content and Intellectual Property License
Hosts retain ownership of the content they create in connection with the Service (e.g., profile materials, session descriptions). By posting such content, Hosts grant GiG a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for the purpose of operating and promoting the Service.
7. Ownership of Data and Intellectual Property
Data and Intellectual Property. As between you and GiG, GiG owns all right, title, and interest in: (a) aggregated, anonymized, or de-identified data derived from use of the Service; (b) any analyses, insights, models, advertising segments, or other work product GiG creates using such data; and (c) improvements to the Service resulting from that work. GiG may use, disclose, sell, license, and otherwise commercialize this data and work product, including for targeted advertising and future product development, as further described in our Privacy Policy.
Personal Information. This clause does not affect your rights over your own personal information as described in our Privacy Policy, including your right to request deletion of your account and associated personal information, and your right to opt out of the use of your personal information for advertising or sale. Your personal information (as opposed to aggregated or de-identified data) is collected, used, and retained in accordance with our Privacy Policy, not this clause. Deleting your account will delete your personal information as described there; it will not affect data that has already been aggregated or de-identified prior to deletion.
8. Third-Party Data Sharing & Privacy
Our data collection, use, and disclosure practices, including how information may be shared with third parties, are described in our Privacy Policy, which forms part of these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth).
9. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, regarding accuracy, reliability, or uninterrupted availability, to the fullest extent permitted by law.
10. Limitation of Liability
Attendees. To the maximum extent permitted by law, GiG's total liability to you arising out of or relating to the Service is limited to the greater of (a) the total amount you paid to GiG in the 12 months preceding the claim, or (b) one hundred dollars (USD $100).
Hosts. Liability terms applicable to Hosts are set out in the separate Host Agreement.
11. Dispute Resolution
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the Mount Pleasant Arbitration Association, conducted in Wollongong, New South Wales, Australia. You and GiG each waive the right to participate in a class action; claims must be brought on an individual basis.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
13. Changes to These Terms
We may modify these Terms at any time. We will notify you of material changes by posting updated Terms on our website with a new "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Contact Us
Questions about these Terms can be directed to support@gig.community.