Removing Your Payment Card or Bank Account
Attendees: removing your card
Open the GiG app and sign in.
Tap the Profile tab.
Tap Attendee (Payment Card).
Tap Remove Card.
When asked "Are you sure you want to remove this card?", confirm to remove it.
Hosts: removing your bank account
Open the GiG app and sign in.
Tap the Profile tab.
Tap Host (Payout Account).
Tap Remove Bank Account.
When asked "Are you sure you want to remove this Bank Account?", confirm to remove it.
Notes:
For attendees: without a card on file, you'll need to add one again before you can join a paid session (aside from any free trials you have left).
For hosts: Without a payout account, you won't be able to receive your host earnings until you set one up again.
Removing a card or bank account does not affect payments already processed or earnings already owed to you.
FAQs
Will removing my card cancel charges from past sessions?
No. Sessions you've already had are charged separately. Removing your card only stops future charges by preventing you from joining paid sessions until you add a card again.
As a host, what happens to earnings I haven't been paid yet if I remove my bank account?
Earnings you've already made are still owed to you, but you'll need a payout account set up to receive them. Add your account back before the next weekly payment run.
Can I add a different card or bank account?
Yes. Remove the current one, then add the new card or bank account the same way you set it up originally.