Viewing Your Transaction History
For Attendees
Open the GiG app and sign in.
Tap the Profile tab at the bottom of the screen.
Tap Attendee Transactions.
You'll see a list of your past sessions with the amount paid, session name, and date. Free trial sessions show as FREE.
Tap any transaction to see the full details, including the session duration and how the fee was calculated.
For Hosts
Open the GiG app and sign in.
Tap the Profile tab at the bottom of the screen.
Tap Host Transactions.
You'll see a list of your completed sessions and what you earned from each.
Tap any transaction to see the full details.
What the statuses mean
Each transaction shows a status:
Processing — the payment is still being processed. Card payments can take some time to clear, so it's normal for a recent session to show this for a while.
Pending (hosts) — the attendee's payment has cleared and your earnings are confirmed. Payment to your account is on the way.
Paid Out — the payment has gone through. For attendees, your card was charged. For hosts, your earnings have been sent to your payout account.
Payment issue — something went wrong with the payment. Contact support if you see this.
Notes:
Attendee charges are based on the host's per-minute rate, billed in arrears at 30-second increments of the total call duration.
Hosts are paid weekly. Your earnings show as Pending until the payment run, then change to Paid Out.
Pull down on the list to refresh it with the latest transactions.
The Host Transactions option only appears if you have a session card set up.
FAQs
Why was I charged this amount?
Tap the transaction to see the breakdown — it shows the session duration (billed in 30-second increments) and the per-minute rate used to calculate the total.
My latest session isn't showing yet.
Pull down on the transaction list to refresh. If it still doesn't appear, close and reopen the app.
My transaction has been stuck on "Processing" — is something wrong?
Usually not. Card payments take time to clear, and hosts' earnings can only be paid after the attendee's payment has fully processed. If a transaction is still Processing after a few days, contact support with the session name and date.
When do I get paid as a host?
Payments to hosts happen weekly. Once the attendee's payment clears, your earnings show as Pending, and they're sent to your payout account in the next weekly run.
I think I was charged incorrectly.
Check the transaction detail first for the duration and rate breakdown. If something still looks wrong, contact support with the session name and date.